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Quality Assurance

Exceptional Home Care In Solihull with Real Results

We deliver top-tier live-in care in Solihull that is compliant with industry standards and goes above and beyond to provide excellence in every aspect here at A Star Care Services. 

Quality assurance is the cornerstone of our operations, and it is deeply ingrained in our commitment to the five key principles set forth by the Care Quality Commission (CQC): safety, effectiveness, caring, responsiveness, and being well-led.

Our Home Care Recruitment Process

Quality live in care begins with quality home caregivers. We take our recruitment process seriously to ensure that every member of our team is dedicated, compassionate, and well-prepared to provide exceptional care. Here’s a glimpse into our recruitment process:

Thorough Reference Checks: We leave no stone unturned when it comes to assessing the suitability of our live in carers. We request and carefully review two references from their previous employers, ensuring that they come with a track record of reliability.

Enhanced DBS (Disclosure and Barring Service) Check: Safety is paramount in home care services, and we prioritise it by conducting enhanced DBS checks for all our live in carers. This comprehensive background check helps us identify any potential red flags and ensures that our clients are in safe hands.

Shadowing with Experienced Carers: To facilitate a smooth transition into their roles, new live in carers are shadowed into calls by experienced carers. This hands-on experience not only helps them understand the clients’ routines but also allows us to assess their strengths and areas where further training may be beneficial.

Continuous learning is essential in the evolving field of caregiving. We ensure that our live in carers complete mandatory courses within their first 12 months of employment. This ongoing training keeps them updated on best practices and industry standards. Here’s how we ensure ongoing training and development:

Care Certificate & Beyond

While the Care Certificate is the minimum requirement mandated by CQC, we go above and beyond by encouraging our live in carers to enrol in NVQ Levels 2 & 3. These qualifications deepen their understanding of person-centred care and risk assessment.

Regular Supervisions

We conduct regular supervision with our live in carers every three months. These sessions allow us to gain insights into their satisfaction, areas they may need support in, and any feedback they have about the care they provide.

Open Communication

We believe that staff morale is essential to delivering high-quality care. Our live in carers are encouraged to share their experiences and views, enabling us to support their development and address any concerns promptly.

Office Staff Involvement

Our office staff is actively engaged in the day-to-day activities of providing care. They work closely with healthcare professionals and agencies, such as local District Nurses Teams, GPs, and local authorities, to ensure that our clients receive comprehensive support and access to all available resources.

Finding The Right Carer

Our commitment to matching live in carers and clients is rooted in our belief that trust is the foundation of quality care. We want our clients to feel confident and comfortable with their caregivers, knowing that their needs, as well as preferences, are understood and respected. This trust-based partnership not only improves the care we provide but also enriches the overall well-being of our clients:

Limiting Caregiver Turnover: We minimise the number of caregivers a client interacts with. which promotes consistency in care and enables clients to develop a rapport with their live in carer. This continuity not only enhances the care experience but also fosters trust and familiarity, which are crucial for the emotional well-being of our clients.

Mental and Emotional Health: A person’s mental and emotional health are just as crucial as their physical health. Our dedication to a caregiver-client match includes offering emotional support and company. With live-in caretakers they feel at ease around, clients are more likely to open up and connect, promoting a sense of belonging and emotional security.

Ensuring Thorough Home Care

Our quality care extends to our office staff, who play a pivotal role in the day-to-day activities of providing care. Here’s how our office staff ensures that you receive the best care possible:

Coordination with Healthcare Professionals: Our office staff actively coordinates with local District Nurse Teams when required, ensuring that clients receive the necessary medical support.

Medical Support: In cases where individuals are living alone and require support, our office staff takes the initiative to contact GPs, ensuring that medical needs are addressed promptly.

Accessing Additional Support: If we believe you are entitled to support from local authorities or NHS funding, our office staff will assist you in accessing these resources, ensuring that you receive the expansive care you deserve.

Service Reviews and Adaptations

We are devoted to ensuring that the care you receive continuously meets your needs and preferences. Our approach to quality assurance includes frequent service reviews and open communication. Here’s how we ensure your care experience remains exceptional:

Frequent Service Reviews: We conduct service reviews frequently to assess the effectiveness of the care provided. During these reviews, we evaluate your satisfaction and gather feedback to make improvements.

Continuous Communication: Our team checks in with you after one week of care to ensure everything is running smoothly. If there are any concerns or changes needed, we address them promptly.

Adapting Care Plans: Should any concerns arise, our Manager, Jenny, will personally come out to amend the care plan to better meet your needs and make the necessary adjustments to enhance your care experience.

Find Your Live-in Carer In Solihull Today

For us, quality assurance is not just a policy—it’s a commitment to providing safe, effective, caring, responsive, and well-led live in care in Solihull. If you are seeking compassionate, high-quality home care services in Solihull, you are in the right place.

Contact us today to learn more about how we can tailor our home and live in care in Solihull to your needs and provide you with the exceptional care you deserve.

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